FREE DOMESTIC SHIPPING ON ORDERS OVER $100
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FREE DOMESTIC SHIPPING ON ORDERS OVER $100
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FAQS

What is your shipping policy?

Actual delivery times will depend on the shipping method you choose.

Domestic Orders over $100 ship for free using USPS First Class (2-9 business days).

We offer free local pick up at our Method Pilates Montrose Studio in Houston, TX. Choose "Pick Up" at checkout and when your order is ready for pick up you will receive an email with directions to schedule your pick up day/time.

Once your package has shipped and the postal carrier has possession, Method Active will no longer be responsible for your package. In the unfortunate event that a problem occurs with shipping/delivery, please contact your postal carrier.

​Buyers are responsible for any customs and import taxes that may apply. Method Active is not responsible for delays due to customs.

 

How can I track my order?

Once your order has shipped, we will send a confirmation email which includes your tracking information (*you must choose a shipping method with tracking in order to receive tracking information). 

 

How do I order wholesale?

To inquire about wholesale orders please email hello@methodactive.com

 

What is your return policy?

You have 14 days from the date your package is delivered to request a return. Once you have requested a return, you have 7 days to ship your item(s) back using a service that provides a tracking number for the shipment. If you do not ship your return within 7 days from the return request date, your order may not be accepted for refund.

  • No returns will be accepted without a return authorization. To request a return authorization please email hello@methodactive.com

  • All items must be unworn with the original tags attached.  Your item(s) must be returned in the same condition you received it.

  • ALL DISCOUNTS OVER 30% ARE FINAL SALE. Please keep this in mind when choosing sizes and products. If you have any size questions, you can always reach out to our customer service team for guidance.

  • Items should be tried on over underwear for sanitary reasons.

  • Gift cards are non-refundable and non-returnable.

  • We reserve the right to return any item that does not comply with our return policy.

Return shipping costs are the responsibility of the buyer and are not covered by Method Active. Please mail all returns to the address on your return authorization form.

 

Do I have to pay to return an item?

Return shipping costs are the responsibility of the buyer and are not covered by Method Active. Please mail all returns to the address on your return authorization form.

 

When will I receive my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@methodactive.com.

 

Any other questions?

Based in our Houston headquarters, our Customer Care Team is here to help. You can reach us by email at hello@methodactive.com from 9am–6pm CST, Monday through Friday. We’re here to answer any and all questions so you can look and feel your best.